911 Dispatcher Listening Test

First Base: The test results return. Emergency Communications of Southern Oregon (ECSO) is located in Medford Oregon and serves the population of the beautiful Rogue Valley. They do, however, possess a broad range of skills, from typing to supportive listening. If you wish to verify the test date and time, you may call the DCAS Interactive Voice Response (IVR) system at (212) 669-1357 two hours before the test session you wish to attend to hear if the test is not being administered at that time. They basically test your communication, multi-tasking, and how you can handle scenario without panicking. When a dispatcher or call taker is Listening skills to delineate spurts of finished compare the first test with this one to determine if they have improved. And it’s about time. 911 dispatchers must respond to emergency and non-emergency calls for assistance and information. Series of Community Listening Sessions Planned for Diggins and Seymour as Webster County Embarks on Study of Route 60 Corridor Improvements Webster County – Area residents in Diggins and Seymour are invited to give their input on a transportation safety study along Route 60 that includes future planning for roadway intersections, railroad crossings, and […]. First Responders employed by federal, state or municipal governments. This reference material can be found in various bookstores or purchased directly from the website, www. ” 🔸 If you’re watching TV or listening to the radio, you may also see or hear a test message around the same time. The dispatcher was. The original CritiCall software - released in 2000 - was designed and proven to withstand the pressure that exists in the 911 call taker and dispatcher market. This particular test covers the basics to familiarize you with different question types that can appear on any dispatcher test throughout the US. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content. Learn 911 dispatch with free interactive flashcards. The CritiCall test is given to prospective 911 operators and emergency dispatchers. It broke my heart a bit because I could hear genuine thankfulness in his voice, something I seldom heard while working as a 911 dispatcher. All 911 calls are received by emergency 911 operators who are trained to screen calls quickly and efficiently. It contains four subtests, which are listed below along with some of the competencies they assess. ” came on board to support and test the app. Download the latest version of the top software, games, programs and apps in 2019. New 911 dispatchers in Delaware must undergo training that is compulsory. So, get the team take our recommended listening skills test, by clicking the image below and encourage them to remember Christine’s tips. Alternatively, purchase sample 911 dispatcher exams or full test preparation guides at TestPrep-Online. When he finished with the details, I asked them if they copied that. Police calls - not 911 - are to report accidents in which no one was injured, robberies that have happened but the thief is gone. God visits Jeremiah in his. I'm 45 years old and I'd just like to meet him again, but I don't know how to go about doing that without calling 911," she said. The National Dispatcher Selection Test (NDST) As the first point of contact in an emergency, dispatchers play a critical role in keeping the public safe, as well as responding law enforcement officers, firefighters and emergency medical personnel. I hope the article stimulates more people to recognize the need for better support of communities in disaster areas. Dispatcher aptitude test validate all essential skills required. A Harvard Student’s App Could Bring 911 Into the Future the 911 dispatcher can’t tell where you’re calling from. Up to one dollar a month the sprawl of us. Practice handling single and multiple simulated calls with scenarios in law, fire and EMS using a 911 dispatch software. 911 dispatchers wish you'd call from a landline. It seemed like the test was more along the lines of being a 911 dispatcher. The prevalence of cell phones means the number of 911 calls made from landlines has decreased through the years: More than 80 percent of. The Steep game is under the 3d, android game, ball, bounce, fun, html5, ipad, iphone, jumping, mobile, obstacle, platforms, running games, touchscreen category. com, PublicSafetyTesting. Deanna Cook called 911 on Aug. But it would be interesting for a later date maybe, for us anyway. Do you ever wonder what a 911 dispatcher's life is really like? Wouldn't you like the opportunity to sit with a dispatcher for a night, listening in on each 911 call? This story follows a 911 dispatcher working the graveyard rotation. Applicants must also pass additional tests and a thorough background and criminal history review. Riverside Police Department uses a nationally validated, computerized pre-employment selection test for choosing successful public-safety dispatchers and call takers. was at home listening to. 🔸 A message box will pop up on the screen and will show a message that starts with “THIS IS A TEST” and ends with “No action is needed. Emergency 911 Dispatchers are Public Safety Professionals with the primary assignment of performing work in the protection of life and property through emergency communications. 1 common question that we always get is what major or degree do I need to become A 911 Operator or what courses do I need to take. Pre-Employment Test Preparation Guide The computerized pre-employment test used by the Southern Company measures underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as an operator, including the ability to effectively navigate and use a computer. Spoke even with a person that identified herself as the VP of the company. Nathan Teklemariam and Carson Reinhart, both 20, allegedly spoke about scoring drugs as they drove around with the 911 dispatcher listening in. Schur wasn't the only person to tweet his displeasure at the NRA. Turnover was at nearly 30 percent, and the loss of each dispatcher put a significant drain on the call center's resources: » $7,000 to recruit and hire a new operator. It's long because the company wants you to take a test called criticall that tests your multitasking skills. Study our 911 Dispatcher Cover Letter Samples to learn the best way to write your own powerful cover letter. This constant pressure is a big part of why finding long-term dispatchers can be challenging. The next test was a memory test. If 911 gets overloaded or ignores a key communications channel like this app, then perhaps there should be a way to bring more people on board from different walks of life in an emergency and coordinate online. Applicants will undergo a multi-part Dispatcher Screening Process. Stanard & Associates’ National Dispatcher Selection Test (NDST) gives call centers the ability to objectively assess a candidate’s skill level in five important areas: Reading Comprehension, Listening, Problem Solving, Prioritizing, and Multi-Tasking. As an applicant to E-Comm 911, you are about to provide us with your personal information. With the Call Center tests you can easily determine whether applicants are ready for the job, or if existing employees require specific training. We already have a cruise planned for 2010 though. Paulding County 9-1-1 is the 2011 and 2008 GECC Communications Center of the Year! Text 911. Voters have to approve it if you're listening to me it is one dollar. This free test in its entirety is 269 words long, so you won’t finish typing it all in the one minute allotted, but you definitely have something to reach for. I've got a typing speed of 104 WPM, so far an average of 5200 KPH (using Criticall Data entry simulator found online), and I've been listening to 911 recordings typing information as I hear the caller say it. 17 to report that her ex-husband was assaulting her. It sounds easy enough, but new Telecommunicators and 911 Dispatch Operators often find it difficult to convey authority in such chaotic environments. ” came on board to support and test the app. Entry-Level Test Battery Public Safety Dispatcher - Applicant Frequently Asked Questions. The Warren Commission: I did not get a good look at the Rambler. The transcript for the first call is provided below. Stress and the 911 Dispatcher Taken from Emergency Number Professional Magazine, August 2009 Written by Kim Rigden, principal consultent of KRB Consulting of Waterloo, ON, teaching 911 dispatchers and training internationally on customer service, managing 911 callers and dispatcher stress. (these are all assuming everything is on the up-and-up/no attempted cover-ups) In each scenario, I believe the 911 was made near the Colorado River Bridge. and then rotate to 7 p. It groups emergency calls together with non-emergency calls D. Police, Fire and Ambulance Dispatchers operate radio, telephone, or computer equipment at emergency response centers. We also showcase dozens of stupid and wacky 911 calls as examples of how people abuse the 911 system. Needless to say, this is irritating and scary for a dispatcher, to have to re-fabricate a "go-back" with no record of the "take-out" to base it on. com and Quizlet. The STAT-911 study is a randomized controlled trial to evaluate the effectiveness of phone-based simulation training on improving 9-1-1 dispatchers' ability to identify the need for T-CPR for patients in suspected cardiac arrest, and decreasing the time to start of T-CPR. question-while you're doing this you also listening to a person that is telling you his DOB. Relay information to law enforcement and emergency response personnel. The program enables you to evaluate your typing skills with any of the several test texts - or add your own text. In addition to sending help, they're also expected to calm the panicked or distraught caller. When to use 911 versus 7-digit telephone lines: Call 911 when there is a life or death emergency that requires the immediate response of emergency service such as police, fire or emergency medical services. This is to assure that there are no conflicts of interest. Requirements - Skills, Knowledge, Abilities - for the Dispatcher Role. TypingMaster Typing Test is a free, full-featured typing tester for Windows. Customizable dispatcher speech and protocols training program! TactiCall training software for dispatchers and call-takers is a 100% self-guided, customizable, TRAINING program that focuses on two very important job domains that are critical to maintaining public safety:. About the Author. What site can I practice the typing part of the 911 dispatcher test? Follow. The numbers seem to be dwindling though, since the test I took last week included about 80-100 applicants overall. 911 dispatchers wish you'd call from a landline. FL 911 exam. To become a 911 operator, an applicant first must pass a test that measures typing, listening, map reading, multi-tasking, reading comprehension and critical decision-making skills. Customizable dispatcher speech and protocols training program! TactiCall training software for dispatchers and call-takers is a 100% self-guided, customizable, TRAINING program that focuses on two very important job domains that are critical to maintaining public safety:. Take your test Be prepared to succeed when you arrive at your test location. It's easy to forget about the good things in life. Call the appropriate public agency or public emergency number, such as 911. It is a work sample test given to those who are interviewing for a position as a call taker or dispatcher. Sample call Operator: 9-1-1. EL 911-10 helps ensure you're selecting the most qualified applicants by assessing the knowledge, skills, abilities and personal characteristics (KSAPs) new PSTs need to be successful on the job. Just think of the time involved in OVER 67,000 calls answered, and then having to. When a dispatcher answers a 911 call, the child needs to be able to give his name and address. Test materials that have been keyed directly to the course objectives are. Paulding County E-911 is capable of handling Text-To-911 Emergencies! Our Mission. com and Amazon. You have the benefit of a relaxed but professional learning environment, an experienced trainer and the opportunity to ask questions, so you are 100% sure you understand all the course content. i ended up taking the test with 2 other people after Maynor did a little presentation about what the company was about. Dispatcher Interview Questions. A 911 dispatcher performs the role of trying to save lives in the work that they conduct. Lot of ifs there, but it is not outside the realm of possibilities. Half sarcastically, half honestly. This class is supervised by a Police Communications Shift Supervisor, who reviews work through observation on the job, meetings, and results achieved. Mac put the mic right up to the phone so the dispatcher could hear exactly what was going on. To be an Emergency 911/Non-Emergency Operator and Police Dispatcher, tasks that are required, but not limited to include: • Dispatch and organize the appropriate responses to calls • Enter detailed reports, communications scripts and complaints into a varieties of government databases • Operate a radio and monitor surveillance equipment. This is a high-tech, audio-based, job-simulation assessment that is easy to administer and measures critical dispatch skills, such as listening comprehension, problem-solving, multitasking and composure under stress as required in a typical dispatch setting. broome county department of personnel. This is just to give you an idea of what it's like to transcribe without worrying about the formatting we'll require later on. Learn more about this activity and what kind of training you need to become an audio typist. The stress experienced by dispatchers is what develops with listening to someone. Since the performance test is qualifying (pass/fail), if you pass the performance test your final score for the examination will be the score that you achieve on the written test. do a sit in at the 911 call center What was the attire you were required to wear at the written test for being a police. Although, the actual test I took had completely different tests with the exception of the listening test, the book was still very helpful in preparing me. Some systems have panels where dispatchers can push a button to notify a specific police, fire or ambulance agency. Police dispatcher Antonia Bundy answered the call from the boy, who said he’d had ’a bad day at school’. the called unit (or dispatcher) is likely to miss the call-sign of the person initiating the call, since it is one’s own radio identification which first attracts a listener’s attention to the incoming call. EL 911-10 (AUD) includes an additional 24-minute listening-skills subtest, which is divided into two parts that contain a total of 20 multiple-choice questions. Emergency 9-1-1 dispatchers are the first tier of emergency services—the access point—and must not be forgotten. Employees of this class must exercise. Emergency Communications Personnel Video Testing System. com and Quizlet. Often they have formal education at only the high school level. 911 calls do not appear to be confidential unless they are for the purpose of reporting alleged criminal conduct. That sounds like fun! I'm a 911 dispatcher for a police department and one of my cruise buddies works there too. Recommended Minimum Training Guidelines for the Telecommunicator Section I - Introduction Society and communications are becoming increasingly more mobile and accessible. Entry-Level Test Battery Public Safety Dispatcher - Applicant Frequently Asked Questions. This hot off the press from TJ Hart of Wsky 97. - Performance test (called a 911 exam): scheduled for a later date; this is a pass/fail exam. 911 dispatchers are trained to listen closely for clues that could help them send help to a dangerous situation by listening to a coded message. Emergency 911 Dispatchers are Public Safety Professionals with the primary assignment of performing work in the protection of life and property through emergency communications. I've always sucked at math but was a good dispatcher. com and Quizlet. open competitive examination for emergency services dispatcher i revised-clarification regarding volunteer experience exam number: 69-596. , as Officer Smith responds to original 911 call, he arrives on the scene and receives another call from dispatch about gunshot(s) being fired. POST Entry-Level Dispatcher Selection Test Battery EXAMINEE GUIDE What the Tests Measure The POST Entry-Level Dispatcher Selection Test Battery was designed to measure your aptitude for performing public safety dispatcher work. binghamton, new york 13902. Gunshot victim: 911 dispatcher training involves stress and crisis management, but Matthew Sanchez reportedly hung up on a caller who swore at him after reporting that her friend had been shot. My speed was high and accurate, so I passed but many were weeded out. Anyone listening to a scanner could hear what seemed to be an almost synchronized response throughout the county … a sort of “telephone tree” of radio communications. We then pull up their information, confirm the address and put them through to the appropriate authorities in their area. This position requires that individuals can quickly assess and respond to a situation, have strong communication and listening skills, and the ability to elicit information from distressed callers. The STAT-911 study is a randomized controlled trial to evaluate the effectiveness of phone-based simulation training on improving 9-1-1 dispatchers' ability to identify the need for T-CPR for patients in suspected cardiac arrest, and decreasing the time to start of T-CPR. In prosperity, and whenever there is nothing to injure or make him afraid, he remembers Him not, and is ready to defy Him; but place him in the midst of dangers, cut him off from human aid, let the grave open before him, then it is, in the time of his tribulation, that the scoffer and unbelieving man turns to God for help. i already took the typing test and passed. The Public Safety 911 Operator can be distinguished from the Police Dispatcher by the latter's additional responsibility for Police dispatch duties. This test is a compilation of simulated conversations between the callers and the dispatcher. I'm 45 years old and I'd just like to meet him again, but I don't know how to go about doing that without calling 911," she said. Half sarcastically, half honestly. People are applying in droves. The 911 call came at 6:42 a. I'm excited, but 85% nervous because I don't know what to study, prepare for. First Responders employed by federal, state or municipal governments. The old test asked applicants to recall facts after listening to seven simulated emergency calls in a row. com and Quizlet. (Staff Photo by BILLY HEFTON) The phone rings. More is being learned about the alleged road rage incident involving the father of missing Satsuma girl HaLeigh Cummings, his ex-wife Misty Croslin Cummings and a man identified as Charles Jones with the release of the 911 audio from the Putnam County Sheriff’s Office. Immediately notify Police - on-campus 911; or off-campus 9-911. Visualizing, listening, focus, interpretation, give form to a message, formulate a common sense opinion based on listening to events and impressions, compo-sure, tenacity. The program enables you to evaluate your typing skills with any of the several test texts - or add your own text. This free test in its entirety is 269 words long, so you won’t finish typing it all in the one minute allotted, but you definitely have something to reach for. To become a 911 operator, an applicant first must pass a test that measures typing, listening, map reading, multi-tasking, reading comprehension and critical decision-making skills. 911 Police Dispatcher - CN2574 Page. Now a legal resident, Almanza, 27, is the only certified bilingual dispatcher at the Vail facility that handles all the 911 calls for fire, paramedics and police in Eagle County. The dispatcher was. chicago women in architecture pictures. This page is dedicated to Public Education about 911 and Public Safety dispatching In. An emergency dispatcher must remain calm in stressful situations so he can gather accurate information. 2012 Activations. Knowledge of streets in Wyandotte County. 3 answers 3. If you want to know more about the rewarding career opportunities in E-911, please visit our Human Resources Job Page for current available positions. 911 Dispatcher Training----- Orientation AGENDA Welcome Introduction of Speakers 911 Dispatch as a Career Skills required A day in the life of a Dispatcher Scheduling (shift work, average salary, FT vs. Police calls - not 911 - are to report accidents in which no one was injured, robberies that have happened but the thief is gone. And for Lexington County, it was. just listening to a calm voice gets us to. 17 to report that her ex-husband was assaulting her. At West, our enterprise E911 solutions help you to protect your most important resources: your employees, your students and your customers. To be a top performer on the job, dispatchers should strive to develop the following skills and qualities, which are also part of the major requirements of employers when hiring for the post: Communication: He/she must have excellent listening and communication skills. Apart from these tests, 911 dispatcher tests also include a few other evaluations. The next test was a memory test. About the Author. LISTENING TEST: The written test series for public safety dispatchers will include an audio-based test for all hands-on public safety dispatchers and related titles. I just wanted to offer 2 scenarios in short order pertaining to the call. Public Safety Dispatchers are the front line of help for the general public. Originally from the northern Mexican state of Chihuahua, Almanza first came to the Vail Valley at age 11, crossing into New Mexico from Puerto Palomas on a harrowing. It is called Retaining and comprehending spoken information from calls for emergency services. Prior public safety dispatching experience desirable. 911 calls are for dangerous situations IN PROGRESS where emergency assistance (fire, police, ambulance) can STOP further damage or RESCUE someone who is in immediate danger. Tresca Brown, and emergency dispatcher with Glynn Brunswick 911 in Brunswick, Georgia, USA, suggests that volunteering in health care facilities can help emergency dispatchers cope with stress overload. com and Amazon. Generally, employers are looking for 911 Operators who have a High School Diploma. Janelle Bynum, an Oregon state representative, was going door-to-door talking to constituents when a suspicious neighbor called the police on. But in our increasingly polyglot society, some people in distress inevitably can't communicate in English. What Does a 911 Dispatcher Do? A 911 dispatcher works with police and emergency medical teams to provide quick responses to emergencies. Part 1: Candidates are asked to listen to a series of incoming calls — primarily from the public — and take detailed notes, which they use to answer multiple-choice questions about. If you wish to verify the test date and time, you may call the DCAS Interactive Voice Response (IVR) system at (212) 669-1357 two hours before the test session you wish to attend to hear if the test is not being administered at that time. These situations are intended to be gender neutral. 911 Operators Share Their Stupidest Calls, And It’s Too Embarrassing To Read My uncle was a dispatcher in a suburb of Minneapolis/St. And in keeping with Stanard &. Over 100 different typing tests and data entry drills to help you improve your typing (wpm) and data entry (kph) test scores. The written portion is a multiple-choice test; the listening portion of this written test is audio-based and will assess your retention and comprehension of spoken information from. com are general test study sites that allow users to take tests and study for free. CritiCall is a comprehensive computerized testing application used for emergency dispatch positions. Of dispatchers. The quality assurance component keeps the process and the dispatcher on track. 911 Dispatchers for the City of Minneapolis answer calls for emergency assistance involving Police, Fire or medical emergencies as well as answer other public service requests. If anyone has any tips or knows what the test is like it would really help out! Thanks!. Dispatcher Aptitude Test to asses aptitude skills of applicants. As you try to gain further information from him, the phone clicks (hangs up). It establishes the order of dispatch and the level of response C. examination date. (CBS/AP) SANFORD, Fla. com as of 2015. Civil complaints involve an offense against society and can be penalized by punishment. After listening to some more, followed by a bit of silence, the dispatcher asked again why Dudash needed the deputy to return. 1 common question that we always get is what major or degree do I need to become A 911 Operator or what courses do I need to take. The 911 dispatcher contemplated how to handle the situation, and finally agreed to have an officer contact the panicked teen. One annual fee covers it all. ECOMM National is a revolutionary testing system designed for emergency communications with multiple-choice video simulations and computer administered tests. We answer calls within Canada and the US. Working as a Police Communications Operator requires fast typing, active listening, decision making, priority assessment, and multi-tasking. This needlessly burdens the dispatchers and system with non-emergency calls. A high school diploma or GED is required. and then rotate to 7 p. The first call should be used for practice. The dispatcher has always been considered the most important person you would never see, and they’re now in the spotlight. There are so many people screaming that Comcast has become tone deaf. HOME LOST TO FIRE Todd Caldwell is a dispatcher at Midwest City PSAP in Oklahoma. You would be speaking to people facing life-threatening situations. Subscribers to VoIP service should make a “test” 911 call after their service is activated to verify that their 911 calls will route to the correct 911 center and that the correct name and address is being received by the 911 center. When he started talking. Blaine man charged in wrong-way crash that killed Minneapolis 911 dispatcher Share this: A blood test at the hospital revealed his blood-alcohol content was 0. Public Safety Dispatchers receive and handle emergency and non-emergency calls from the public. Take your test Be prepared to succeed when you arrive at your test location. As a dispatcher, you're going to run into a whole lot of the negative side of life, and this can lead to feelings over overwhelming bleakness. ProveIt Practice Test. ): “Except as provided by the provisions of this section, calls for emergency service to a county answering point are not confidential. CritiCall for Contact Centers (C4) is a product of its sister-product's success. What you have been hearing and what we have all been listening to today are audiotapes of the 911 operators here in New York on the morning of. (CBS/AP) SANFORD, Fla. The Bartholomew County 911 Emergency Operations Center has a current opening for a Full-Time Emergency 911 Dispatcher. How ridiculous that must have sounded on the first call. _____ can be defined as behavior and attitude patterns exhibiting standards and character marked by pride in oneself and one's career, respect for the people served and commitment to the continued development of skills in the pursuit of excellence. State your emergency. broome county department of personnel. 9-1-1 dispatching is a team environment, working together to provide safety to responding units. Aspiring dispatchers will also typically need to pass a background check, vision and hearing exams, drug tests, and/or a lie detector test. The police officers in the Lincoln District will try to preoccupy themselves so they won't go to Magnuson Park. TYPING TEST INSTRUCTIONS. question-while you're doing this you also listening to a person that is telling you his DOB. was a 911 dispatcher. What statute advises that no public safety telecommunicator or employee of a state agency or county, city or other political subdivision in the state shall have any interest financial or otherwise, direct or indirect, engages in any business transaction or professional activity; or incur any obligation of any nature, which is in substantial conflict with the proper discharge of his/her duties. Free and safe download. they didn't know how far they were from town and dispatchers listening for an hour after a woman. The test measures the candidate's ability to record audio data effectively, consistently and accurately, as well as speed of completion. It is not clear at this stage whether the 911 caller will be pursuing a civil claim for damages as a result of the privacy violation. Some cities combine dispatch centers so if you can’t find a listing, call the local non-emergency number and ask how to apply. I just started working as a 911 dispatcher and we say 911, do you need police, fire or ambulance. Your choice of action reveals your readiness and potential to perform as a 911 dispatcher. With that mobility, the ability to access 9-1-1 services at any time and in any place has become a constant, and the need for. Even when speaking on a radio channel the caller's end of the phone line remains open so that the dispatcher can continue to monitor the situation. To pass the live test you will need to achieve an average typing speed of around 30 words per minute. I think the book should offer a few more practice tests than just one for each section. Part 1: Candidates are asked to listen to a series of incoming calls — primarily from the public — and take detailed notes, which they use to answer multiple-choice questions about. question-while you're doing this you also listening to a person that is telling you his DOB. General Dispatcher/911-311 issues forum. Paulding County E-911 is capable of handling Text-To-911 Emergencies! Our Mission. Welcome to the QuizMoz 911 Dispatcher Test. Really would like to see all these commenters become a 911 operator/dispatcher. This class is supervised by a Police Communications Shift Supervisor, who reviews work through observation on the job, meetings, and results achieved. Typing Test. Following Kyle’s frantic call for help Tuesday afternoon, a dispatcher tried to call him back - but the teen, who was apparently trapped inside his vehicle, was not able to answer his phone. How to Become a 911 Dispatcher in New York City, New York 911 calls throughout the five boroughs of New York City—Brooklyn, Queens, Manhattan, Staten Island, and the Bronx—are handled by emergency communications call centers under the New York Police Department's (NYPD) Office of Citywide Emergency Communications and the Department of. During the Criticall test, candidates are required to make a series of decisions about which emergency service to dispatch to several hypothetical incidents. E-Comm 911 intends to use the information you provide to evaluate your candidacy for the position to which you have applied and, with your permission, keep your information on file for future opportunities. Go ahead and find out how much do you know about your self and the world around you. A Harvard Student’s App Could Bring 911 Into the Future the 911 dispatcher can’t tell where you’re calling from. Police, Fire and Ambulance Dispatchers operate radio, telephone, or computer equipment at emergency response centers. The duties of this position require a person to answer regular and 911 phone calls, operate a radio console, demonstrate proficiency in following established Okaloosa County Sheriff's Office communications protocol with personnel in the field, and have the ability to assist the public, deputies and other employees of the Sheriff's Office. They are also required to undergo a lie detector test to ensure that the things they are saying are true. 911 Operators Share Their Stupidest Calls, And It’s Too Embarrassing To Read My uncle was a dispatcher in a suburb of Minneapolis/St. In addition, they broadcast the information about the call over the emergency communication airwaves so anyone listening to a police radio or scanner will hear about it. third floor, county office building, governmental plaza. Listening. A selfie was reportedly taken that accidentally also showed the dispatch screen. 911 Dispatcher Requirements in Tennessee: Meeting the statewide minimum standards. Candidates must listen, multitask, analyze dynamic information, illustrate good judgment in controlling callers. Audio Test. hour of need. You might need to keep the person calm to get all the information you need. "He took Polly,' 911 tape says. This is why it is important for agencies to recruit, train, and retain 911 dispatchers that possess superior listening skills and the ability to multitask in stressful situations. Learn 911 dispatch with free interactive flashcards. Physical Fitness and Health. says Nikki Rodgers, 911 Communications Coordinator. "Oh my God, he's going to kill somebody," Segars told the Towns County 911 call taker during the nearly 12-minute. com Free practice dispatch data entry form, similar to the data entry portion of the CritiCall test for 911 operators. It broke my heart a bit because I could hear genuine thankfulness in his voice, something I seldom heard while working as a 911 dispatcher. Dispatcher Training PLS DISPATCH PRO, Reality-Based Online Training, is a cost-effective, highly motivational training platform used by 911 centers across North America to satisfy CDE requirements for many states, IAED, and APCO. And although fire, rescue and law enforcement were aware of it, it was business as usual. Oh, and one more small thing. DeKalb County E-911 Communications is looking for people who want to make a difference in their community. Apart from these tests, 911 dispatcher tests also include a few other evaluations. Exercises to learn to read maps effectively. 2 911 Emergency Dispatcher. That George Zimmerman was told by police not to get out of his car is one of the enduring myths of the Trayvon Martin shooting case. Take delivery by 07-31-2019. 24-6-13 (2002 through Reg. Not available with some other offers. ) Gateway's Integrated Program - CritiCall, APCO and SAVE 911 Job Outlook Next Steps in the Process. Listening skills – Dispatchers must listen carefully to collect relevant details, even though some callers might have trouble speaking because of anxiety or stress. Welcome to the QuizMoz 911 Dispatcher Test. 911 Dispatcher Test: While it's a massive benefit to know which dispatcher test you will take, sometimes it simply is not possible. If off campus, also call the NIH Police at 301-496-5685, and ask that the on-duty supervisor be notified. NTN Tests Emergency Communications Personnel Video Testing System. People are applying in droves. I've got a typing speed of 104 WPM, so far an average of 5200 KPH (using Criticall Data entry simulator found online), and I've been listening to 911 recordings typing information as I hear the caller say it. Answer and process 911 calls to help ensure a timely response to all emergency incidents within Paulding County. In addition, they broadcast the information about the call over the emergency communication airwaves so anyone listening to a police radio or scanner will hear about it. Then the dispatcher must send out the appropriate emergency personnel to handle the situation. Nathan Teklemariam and Carson Reinhart, both 20, allegedly spoke about scoring drugs as they drove around with the 911 dispatcher listening in. Where can I take the test? Contact law enforcement agencies and/or communication centers in your area to determine if they are administering the POST Entry-Level Dispatcher Selection Test Battery. 911 Police Dispatcher - CN2574 Page. This data entry test is based on the type of data police dispatch or 911 call takers might enter. After the last training session, all participants complete the simulation test: a call session that includes two mock 9-1-1 calls of medium complexity. Check out a listening booth, a set of headphones, and a transcription cassette tape (entitled: SPCOM 352). This is a story of 18 weeks of 911 dispatcher training. It's a multi-part test, which includes such tasks as entering information while listening to a caller, entering VIN numbers, map reading then giving directions to a location, etc. Call if you can, Text if you can't. Did you know that in most cases, you can prevent escalation of disruptive behavior with your own nonverbal behaviors? The ability to organize your thinking and calmly respond are effective de-escalation techniques that can help you avoid a potential crisis. Choose from 272 different sets of 911 dispatch flashcards on Quizlet. When I applied for a metro dispatch agency in early 2009, over 150 people applied. 911 dispatchers must respond to emergency and non-emergency calls for assistance and information. I have been listening to the 911 recording hundreds of times. The training. Don’t forget your notarized “Applicant Liability Waiver and Release Agreement”. Pre-Employment Test Preparation Guide The computerized CritiCall pre-employment test used by this agency measures underlying skills and abilities a person needs to possess prior to any training they might receive if they are hired as a public-safety dispatcher and/or calltaker, including the ability to effectively navigate and use a computer. City officials say they are struggling to hire and retain enough call-takers and dispatchers to fully staff the 911 emergency communication center, leading to big overtime payouts for workers who. About Dispatcher Aptitude Test Assessment. ROUGH CUT (NO REPORTER NARRATION) STORY: A 911 call is released from the scene of Sunday's fatal Facebook shooting, where a dispatcher instructs the man on the phone to provide medical attention. CritiCall is a comprehensive computerized testing application used for emergency dispatch positions. Communications Dispatcher: Job Description and Requirements. 911 Public Safety Telecommunicator Program Mock State Exam (A) 1. CritiCall Test Overview. is that in order to be accepted as a cop you have to score UNDER 120 on an IQ test. One annual fee covers it all. What you have been hearing and what we have all been listening to today are audiotapes of the 911 operators here in New York on the morning of. Emergency 911 Dispatchers are Public Safety Professionals with the primary assignment of performing work in the protection of life and property through emergency communications. Answer and process 911 calls to help ensure a timely response to all emergency incidents within Paulding County. Tell them who you contacted and any information you have been asked to relay. When the officer arrived at the home, he reported that the spider was about two inches in diameter and disposed of it with an old-fashioned rolled up newspaper. HOME LOST TO FIRE Todd Caldwell is a dispatcher at Midwest City PSAP in Oklahoma. General Dispatcher/911-311 issues forum. Visualizing, listening, focus, interpretation, give form to a message, formulate a common sense opinion based on listening to events and impressions, compo-sure, tenacity. All applicants must attend a mandatory police orientation regarding the specific duties and functions of a Public Safety Dispatcher to participate in the Selection Process. 3) This text is a special blessing to anyone going through affliction. hour of need. In this practice test only, please type the audio into one long paragraph. Part 1: Candidates are asked to listen to a series of incoming calls — primarily from the public — and take detailed notes, which they use to answer multiple-choice questions about. The job description for a 911 dispatcher may differ slightly based on the position: Dispatcher I, Dispatcher II, Dispatcher III (supervisory), etc. pdf) or read online for free. Stay on the telephone until the dispatcher answers. Open Public Forum for 911 Dispatcher Job Openings ***This page is not affiliated with any government agency***. So I got to do my favorite boss job: Listening to taped calls. Let me start by saying that I was a 911 radio dispatcher for roughly 2 years, and due to that I've developed an ear for radio traffic out of necessity. When it was being taken care of, when people cared about it, it was a great place for kids, for younger adults, and older ones, too. Employers will want to make sure you can learn how to retrieve appropriate information from callers and relay necessary information in a timely manner. The dispatcher was. The operator s testimony suggests that the dispatcher was listening to the call or that the operator was entering the information into a computer system to which the dispatcher had access, but the dispatcher testified that sometimes such information is communicated by shouting it across the room. Part 1: Candidates are asked to listen to a series of incoming calls — primarily from the public — and take detailed notes, which they use to answer multiple-choice questions about. If certified for emergency medical services, the Dispatcher may provide medical instruction to those on the scene of the emergency until the medical staff arrives. If you intend to become a dispatcher, obtaining a relevant degree will prepare you better for this extremely demanding job and increase your chances of getting hired. During the alleged event, 911 calls were placed by a woman who refused to identify herself, but. The Call Taker patiently listens to what is happening to make. Aptitude test. This test is scheduled if the applicant meets the minimum qualifications. The dispatcher said he did, and they held me on the line. I am ever so thankful for this book and Dr Myers taking the initiative to put everything she learned into a book for others to understand and use. Master the Public Safety Dispatcher/911 Operator Exam [Peterson's] on Amazon. 1 common question that we always get is what major or degree do I need to become A 911 Operator or what courses do I need to take. Learn 911 dispatch with free interactive flashcards. Applicants will undergo a multi-part Dispatcher Screening Process. Rensselaer County Civil Service reserves the right. THE SELECTION PROCESS begins with Skills Assessment Test, a Background Investigation Interview and a selection interview with the Chief of Police. We can all agree on that. They do, however, possess a broad range of skills, from typing to supportive listening. SENATE HEARING, 107TH CONGRESS - WIRELESS E-911 COMPLIANCE - Free download as PDF File (. Ability to work various shifts, including weekends and holidays. do a sit in at the 911 call center What was the attire you were required to wear at the written test for being a police. It is vitally important that IOS entry level exams measure the knowledge, skills and abilities necessary for competently performing the job in question. Twelve-week, 192-hour dispatcher course combines classroom and hands-on dispatch training. As I realized the 911 dispatcher could get a name using the plate I asked the woman to let me talk to 911. You must be able to stay calm and work well in high-pressure situations. As an applicant to E-Comm 911, you are about to provide us with your personal information. Receive and process emergency and non-emergency calls for service received through the enhanced 9-1-1 system and other means. Interview Questions for a Dispatch Supervisor. This is why it is important for agencies to recruit, train, and retain 911 dispatchers that possess superior listening skills and the ability to multitask in stressful situations. Emergency Communications of Southern Oregon (ECSO) is located in Medford Oregon and serves the population of the beautiful Rogue Valley. Dispatcher Minimum qualifications for this position include: • High School Diploma or GED • Ability to work and thrive in an extremely fast-paced and challenging environment • Ability to multi-task • Competency in basic computer and typing skills • Excellent listening skills • Basic knowledge of Carter County/Elizabethton. High School Diploma or equivalent and must successfully complete general knowledge written test, grammar test, and listening tests. I have a ECT Test Coming Up To Be A 911 Dispatcher & I'm Nervous I Did These Test Did Great On The Reading Comprehension But That Vocabulary Gave Me A Tough Time. The statuses go from most serious 1 to least serious 3, and at least from my listening, it seems that this is most always determined by the responding units, rather than the dispatcher. You would be speaking to people facing life-threatening situations. She rose through the ranks from Dispatcher to Director to Dr. I know my APCO. I am ever so thankful for this book and Dr Myers taking the initiative to put everything she learned into a book for others to understand and use. DESCRIPTION OF DUTIES: This is a communications position in the Emergency Communications Department involving the use of a computer terminal, radio, and telephone equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. When training, experience, and performance are met by a Public Safety Dispatcher (I), they have the opportunity to advance to a Public Safety Dispatcher (II) position and will assume additional duties as a Lead Dispatcher and a Communications Training Officer. If you accidentally call 911: DO NOT HANG UP. One of the great things about a career as an emergency dispatcher is that it doesn't require a college degree. Mac put the mic right up to the phone so the dispatcher could hear exactly what was going on. If 911 gets overloaded or ignores a key communications channel like this app, then perhaps there should be a way to bring more people on board from different walks of life in an emergency and coordinate online. 🔸 A message box will pop up on the screen and will show a message that starts with “THIS IS A TEST” and ends with “No action is needed. Listening to real dispatcher calls helps you understand the key information you must obtain during each call, as well as how to relate to and calm down the caller. Twelve-week, 192-hour dispatcher course combines classroom and hands-on dispatch training. But what happened to get here? Gerald didn't answer his phone, as no doubt he was now asleep. The 911 call came at 6:42 a. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. City officials say they are struggling to hire and retain enough call-takers and dispatchers to fully staff the 911 emergency communication center, leading to big overtime payouts for workers who. If you do not have your waiver notarized we will have a notary available at the test site for a fee. Choose from 272 different sets of 911 dispatch flashcards on Quizlet. What it takes to be a 911 Dispatcher Majors Overview November 13, 2012 In life-or-death situations or violent domestic dispute, you can immediately call 911 to receive assistance. Although, the actual test I took had completely different tests with the exception of the listening test, the book was still very helpful in preparing me. TypingMaster Typing Test is a free, full-featured typing tester for Windows. Emergency 911 Dispatcher. She hopes that the skills she learns in class will provide her the opportunity to work as a 911 dispatcher until she is old enough to become an officer. There are, however, a few ways you can put a little space between yourself and a stressful situation, so you can continue to operate at your best. The test takes a while, as it's designed for research and not to be quick and easy — there are 20 rounds after the trial, and each takes around 90 seconds. My heart is in the right place now. Spelling Practice Test - Advanced Level 4 Preparing for a school spelling quiz, a spelling bee or just looking to challenge your spelling skillls? Test your spelling skills with this free practice test. Make the next step in your career on Monster jobs. State line anywhere or along any city line I would even do it for city line. The first call should be used for practice. General Dispatcher/911-311 issues forum. Stress and the 911 Dispatcher Taken from Emergency Number Professional Magazine, August 2009 Written by Kim Rigden, principal consultent of KRB Consulting of Waterloo, ON, teaching 911 dispatchers and training internationally on customer service, managing 911 callers and dispatcher stress. I will hit my 2 year anniversary in November of this year and that amazes me! I am still learning on a daily basis. Tell the dispatcher if you are in a car, walking, or riding a bike, in a store, etc. Keyboarding and listening and responding to actual 911 and non-emergency calls. NENA’s 9-1-1 Center Supervisor Program gives you the skills you need to succeed as a supervisor. Possess problem-solving skills. Therefore, the POST Dispatcher test should be taken by June 14, 2019, in order to have results to apply by the submission deadline. EL 911-10 (AUD) includes an additional 24-minute listening-skills subtest, which is divided into two parts that contain a total of 20 multiple-choice questions. California Peace Officer Standards & Training (POST) Standards Section 1018[c] indicates that acceptable alternatives, such as CritiCall, can be used for pre-employment testing of. CritiCall Test Overview. Twenty years later, baby Sabrina Aisenberg’s disappearance still a mystery Sabrina Aisenberg, shown in a family photograph, was kidnapped from her crib inside the family home Nov. 3) This text is a special blessing to anyone going through affliction. Feel free to pause the recording or play it back to capture all of the information - this will be acceptable in the live test but it will slow your typing speed and you may not finish all the scenarios in the prescribed time. How ridiculous that must have sounded on the first call. When he started talking. then you'll type this in on the boxes. The selected 911 Cadet Call Taker(s) will learn how to receive and process incoming 911 emergency and non-emergency calls for Police, Fire and Ambulance services. This will allow time for registration etc. Go ahead and find out how much do you know about your self and the world around you. The Dispatcher needs knowledge of the testing of those commodities which are at the core of the business, and of the significance of quality test data The ability to retain a calm demeanor while under pressure from operational circumstances or demands of the client is essential. Mac put the mic right up to the phone so the dispatcher could hear exactly what was going on. Public Safety Dispatchers are the front line of help for the general public. Experience Manager Dispatcher; Getting Started; Tutorials. Communications Dispatcher: Job Description and Requirements. Apply now for jobs hiring near you. ” Magee said the 911 dispatcher requested more information: “While Hal was replying, I held the phone up to my radio speaker. Steep is an online HTML5 skill game where it will be able to put your skill to test in managing. On this test, one wrong answer early on in the section could really mess you up big time later on. This practice test was built to help prepare for the very challenging data entry portion of the CritiCall test. While these tests are free, keep in mind that the websites they are on may be selling software, classes or other services that may not be of value. EPD Dispatcher Mandi Watkins works in the 911 call center. IOS exams are developed to measure job-related knowledge, skills and abilities. Many callers will be scared and anxious and you will need to use your skills to reassure and obtain critical information to enable us to dispatch help to them quickly. Blaine man charged in wrong-way crash that killed Minneapolis 911 dispatcher Share this: A blood test at the hospital revealed his blood-alcohol content was 0. The work schedule is two weeks of 7 a. After hire, employees are required to successfully complete the Emergency Medical Dispatcher (EMD) certification training course. Prerequisites: Criminal Justice G078 and minimum of one year experience as a public safety dispatcher. The tape contains two 911 calls. ROUGH CUT (NO REPORTER NARRATION) STORY: A 911 call is released from the scene of Sunday's fatal Facebook shooting, where a dispatcher instructs the man on the phone to provide medical attention. this morning, all Rock County law enforcement agencies and the 911 Center will be conducting a radio drill to test our procedures when activating our Mutual Aid Response System (MARS). Janelle Bynum, an Oregon state representative, was going door-to-door talking to constituents when a suspicious neighbor called the police on. A 911 dispatcher is the first contact for accident and crime victims. Entry requirements (call handler/emergency medical dispatcher) There are no set entry requirements to become an emergency medical dispatcher or call handlers but employers expect good standards of literacy, numeracy and IT skills. In this section you can find synonyms for the word "Neverland 911 Operator", similar queries, as well as a gallery of images showing the full picture of possible uses for this word (Expressions). Test materials that have been keyed directly to the course objectives are. Note that 'D' stand for “dispatcher” and 'C' stand for “caller. An elegantly designed digital hub bringing myriads of transformative practices under one umbrella. THE SELECTION PROCESS begins with Skills Assessment Test, a Background Investigation Interview and a selection interview with the Chief of Police. WHAT YOU SHOULD KNOW There are times when a person calls 911 and is unable to communicate with the Call Taker. Retrieves information from callers and transmits information to fire/emergency service personnel. Extra points for honesty. flash cards for 911 state exam Where was the first 911 test call was made on February 16, 1968? A way of listening and responding. Ads by Google. Also, though there are many online typing tests on the Internet, these particular tests are geared toward transcriptionists, rather than students. Dispatcher Interview Questions. For the purposes of this test, the mission of a 911 Dispatcher is: “Be the first link in assisting members of the community by receiving calls, gathering info and assessing customer needs. The lesson plaits atfe designed to accompany a two-part training-course developed to prepare 'individual EMTs to operate ,a-telecommunications base station. "Honey, I'm just going to be honest with you, OK? I just thought he was cute. The test focuses on five components. Questioned callers to obtain the information required to determine the most appropriate course of action, with the goal of the safest best emergency resolution outcomes. Turnover was at nearly 30 percent, and the loss of each dispatcher put a significant drain on the call center’s resources: » $7,000 to recruit and hire a new operator. The test that forms part of the assessment day is broken up into two parts, as follows: Test 1: Audio typing For this test you will listen to a recorded 999 call and type up as much of the information you hear as possible. Alternatively, purchase sample 911 dispatcher exams or full test preparation guides at TestPrep-Online. Dispatch supervisor Brenda Faxon and director Mark Buchholz in the Willamette Valley 911 Communications Center in Salem. Positive thinking The first 911 test call was made on February. the called unit (or dispatcher) is likely to miss the call-sign of the person initiating the call, since it is one’s own radio identification which first attracts a listener’s attention to the incoming call. Additional study materials can be purchased through our store. How to Become a 911 Operator/Dispatcher. Listening Dispatchers must do what is difficult for most people: actively listen. Subscribers to VoIP service should make a “test” 911 call after their service is activated to verify that their 911 calls will route to the correct 911 center and that the correct name and address is being received by the 911 center. ECOMM National is an award-winning, revolutionary testing system designed for emergency communications with multiple-choice video simulations and computer administered tests. Audio Test. Whether the call is done or mid way through, you’ll explain how to fix what’s wrong. This reference material can be found in various bookstores or purchased directly from the website, www. This is the second time God visited Jeremiah in prison. Where can I take the test? Contact law enforcement agencies and/or communication centers in your area to determine if they are administering the POST Entry-Level Dispatcher Selection Test Battery. The dispatcher said he did, and they held me on the line. This post was brought about by listening to Mrs. "Oh my God, he's going to kill somebody," Segars told the Towns County 911 call taker during the nearly 12-minute. When NBC News reporter Jeff Rossen wanted to test just how accurate 911's location tracking technology is for cellphones, he called from right inside the 911 operation center. My hope is to inspire more potential dispatchers, enlighten trainers and bring hope to those already into training. If anyone has any tips or knows what the test is like it would really help out! Thanks!. Police Communications Officer tests Police Communication Officers and 999 emergency call handlers have to deal with a wide range of callers, some of whom may be frightened, angry and distressed. Debora Green (born Debora Jones, February 28, 1951) is an American physician who pleaded no contest to setting a 1995 fire which burned down her family's home and killed two of her children, and to poisoning her husband with ricin with the intention of causing his death. Your choice of action reveals your readiness and potential to perform as a 911 dispatcher. THE TEST DATE: The multiple-choice test is expected to be held on Saturday, February 11, 2012. It sounds easy enough, but new Telecommunicators and 911 Dispatch Operators often find it difficult to convey authority in such chaotic environments. During the alleged event, 911 calls were placed by a woman who refused to identify herself, but. i ended up taking the test with 2 other people after Maynor did a little presentation about what the company was about. As an applicant to E-Comm 911, you are about to provide us with your personal information. An emergency dispatcher must remain calm in stressful situations so he can gather accurate information. Choose from 272 different sets of 911 dispatch flashcards on Quizlet. 2 - Barnstable CMED (usually a part-time employee position) 3 - Dispatcher BOURNE / ORLEANS 4 - Dispatcher HARWICH / WELLFLEET 5 - Dispatcher BREWSTER / MASHPEE 6 - Dispatcher DENNIS / JOINT BASE CAPE COD (The 911 Call Taker position is unstaffed and shared by all in the room). In addition, they broadcast the information about the call over the emergency communication airwaves so anyone listening to a police radio or scanner will hear about it. And it’s about time. We answer calls within Canada and the US. Dispatchers that work for ambulances, fire and police mainly work full-time and a typical day will consist of an 8 to 12 hour shift. As we hoped for earlier, here’s the 911 call of the guy who used the phrase “he took my weed” when talking to the dispatcher. This is why it is important for agencies to recruit, train, and retain 911 dispatchers that possess superior listening skills and the ability to multitask in stressful situations. Active Listening. Here, find the latest in:. - After listening to recordings of 911 calls Friday night, the family of a black teenager fatally shot by a white neighborhood watch volunteer say they're convinced now more. First Base: The test results return. A Harvard Student’s App Could Bring 911 Into the Future the 911 dispatcher can’t tell where you’re calling from. As I realized the 911 dispatcher could get a name using the plate I asked the woman to let me talk to 911. (CBS/AP) SANFORD, Fla. It's long because the company wants you to take a test called criticall that tests your multitasking skills. Emergency service dispatchers are the calm, collected and invaluable people on the other end of the phone when you need an ambulance, the police or fire services. Police, Fire and Ambulance Dispatchers. If you need to "study" and practice for this test in fear you will not pass then you may want to look into other job opportunities. Have the finger dexterity, hand and arm steadiness when adjusting knobs and switches, ability to operate a computer keyboard as well as telephone equipment. The Police Dispatcher frequently dispatches calls to Magnuson Park within five (5) minutes of the 911 call. The conversation is played on a CD. Dispatchers that work for ambulances, fire and police mainly work full-time and a typical day will consist of an 8 to 12 hour shift. EL 911-10 (AUD) includes an additional 24-minute listening-skills subtest, which is divided into two parts that contain a total of 20 multiple-choice questions. Matt is good though, and handled it. Study our 911 Dispatcher Cover Letter Samples to learn the best way to write your own powerful cover letter. com are general test study sites that allow users to take tests and study for free. Free - APCO-AFC's FCC Part 90 Webinar Series (Recordings) These six recorded webinars provide valuable information for Part 90 licensees and are designed to help agencies and in particular two-way radio shops become more familiar with FCC licensing and coordination procedures. And for Lexington County, it was. Learn more about this activity and what kind of training you need to become an audio typist. via YouTube Capture. 911 Operators Share Their Stupidest Calls, And It’s Too Embarrassing To Read My uncle was a dispatcher in a suburb of Minneapolis/St. With the Call Center tests you can easily determine whether applicants are ready for the job, or if existing employees require specific training. Candidates who. The exam is roughly 2 hours long and consists of fifteen (15) multiple components including Decision Making, Character Comparison, Call Summarization, Cross Referencing, Memory Recall, Prioritization, Map Reading, Sentence Clarity, Spelling, Reading Comprehension and a data entry minimum of 5549KPH to pass. that he told the dispatcher about “[d]rinking on the stoop” and “the harassment of the intern. But what happened to get here? Gerald didn't answer his phone, as no doubt he was now asleep. Anyone listening to a scanner could hear what seemed to be an almost synchronized response throughout the county … a sort of “telephone tree” of radio communications. EL 911-10 (AUD) includes an additional 24-minute listening-skills subtest, which is divided into two parts that contain a total of 20 multiple-choice questions. Webinar - Find out how to implement a successful upskilling program in your organization. CAD systems are also used to maintain the status of responding units in the field. A 911 dispatcher performs the role of trying to save lives in the work that they conduct. 911 Dispatcher Listening Test.